> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetcosmo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Knowledge Hub

> Train Cosmo with your business info and FAQs—AI learns continuously from unanswered questions

## What It Is

Train Cosmo to answer customer questions by uploading business info and FAQs. **Cosmo automatically learns over time**—unanswered questions appear here so you can add responses and reduce future escalations.

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="book-open">
    Upload business docs, policies, and product info
  </Card>

  <Card title="Unanswered Questions" icon="circle-question">
    Questions Cosmo couldn't answer—add responses to improve
  </Card>

  <Card title="Customization" icon="sliders">
    Set AI tone, personality, and behavior
  </Card>

  <Card title="Test Cosmo" icon="flask">
    Test your AI before going live
  </Card>
</CardGroup>

## Adding Knowledge

<CardGroup cols={3}>
  <Card title="Paste Text" icon="clipboard">
    Copy and paste your business information
  </Card>

  <Card title="Upload Files" icon="upload">
    Upload documents and files
  </Card>

  <Card title="Import Website" icon="globe">
    Import content from your website
  </Card>
</CardGroup>

### Paste Text

<Steps>
  <Step title="Go to AI Hub">Navigate to **AI** → **Knowledge**</Step>

  <Step title="Add Document">
    Click **+ Add Knowledge** and paste your content
  </Step>

  <Step title="Save">Give it a title and save</Step>
</Steps>

### Upload Files

<Steps>
  <Step title="Go to AI Hub">Navigate to **AI** → **Knowledge**</Step>

  <Step title="Upload Document">
    Click **+ Add Knowledge** → **Upload File**
  </Step>

  <Step title="Select File">
    Choose PDF, DOCX, TXT, or other supported formats
  </Step>

  <Step title="Process">
    Cosmo will extract and process the content automatically
  </Step>
</Steps>

### Import Website

<Steps>
  <Step title="Go to AI Hub">Navigate to **AI** → **Knowledge**</Step>

  <Step title="Import Website">
    Click **+ Add Knowledge** → **Import Website**
  </Step>

  <Step title="Enter URL">Provide your website URL</Step>

  <Step title="Crawl & Import">
    Cosmo will crawl and import relevant content
  </Step>
</Steps>

### What to Add

Add information customers commonly ask about:

| Category              | Examples                            |
| --------------------- | ----------------------------------- |
| **Business Info**     | Hours, location, contact details    |
| **Products/Services** | Features, pricing, availability     |
| **Policies**          | Shipping, returns, refunds, privacy |
| **Support**           | How-to guides, troubleshooting      |

<Tip>
  Write in plain language—Cosmo uses this to generate natural responses.
</Tip>

## Unanswered Questions (Auto-Learning)

**How it works:** When customers ask questions Cosmo can't answer, they automatically appear in your Unanswered Questions list.

<Steps>
  <Step title="Check Weekly">
    Review new unanswered questions in the AI Hub
  </Step>

  <Step title="Add Answers">Click on a question and provide the answer</Step>

  <Step title="Cosmo Learns">
    Next time a customer asks, Cosmo knows the answer
  </Step>
</Steps>

<Info>
  **The more you answer, the smarter Cosmo gets.** This is the fastest way to
  improve AI performance and reduce escalations.
</Info>

## Customize AI Behavior

Set how Cosmo communicates:

* **Tone**: Professional, casual, friendly
* **Response length**: Short vs detailed
* **Escalation**: When to route to live agents
* **Language**: Primary language and localization

## Test Before Launch

Use **Test Cosmo** to verify responses:

1. Open Test Cosmo tab
2. Ask questions as a customer would
3. Check if responses are accurate
4. Update knowledge if needed
5. Re-test

<Tip>Share test links with your team to gather feedback before going live.</Tip>

## Quick Tips

<AccordionGroup>
  <Accordion title="Answer Unanswered Questions Weekly">
    Check your unanswered list regularly. Each answer makes Cosmo smarter and
    reduces future escalations.
  </Accordion>

  <Accordion title="Start with Common Questions">
    Add 20-30 of your most common customer questions before launching.
  </Accordion>

  <Accordion title="Keep It Updated">
    Update knowledge when policies change or new products launch.
  </Accordion>
</AccordionGroup>