> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meetcosmo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Catalog

> Sync and manage products for conversational commerce (optional e-commerce feature)

<Note>
  **E-commerce feature:** This requires Shopify integration. If you're only
  using Cosmo for customer service, skip this page.
</Note>

## What It Is

Sync your product catalog so customers can browse, search, and purchase products directly in WhatsApp or Instagram chat.

<CardGroup cols={2}>
  <Card title="Auto-Sync" icon="arrows-rotate">
    Products automatically sync from Shopify
  </Card>

  <Card title="Search & Browse" icon="magnifying-glass">
    Customers can search and ask about products
  </Card>

  <Card title="Real-Time Inventory" icon="boxes-stacked">
    Stock levels update automatically
  </Card>

  <Card title="AI Recommendations" icon="sparkles">
    Cosmo suggests relevant products
  </Card>
</CardGroup>

## Setup

<Steps>
  <Step title="Connect Shopify">
    Link your Shopify store in **Settings** → **Integrations**
  </Step>

  <Step title="Auto-Sync Products">
    Products sync automatically (takes 5-10 minutes)
  </Step>

  <Step title="Verify">Check products appear in **Products** page</Step>
</Steps>

## How Customers Use It

Customers can:

1. **Ask about products**: "Do you have blue sneakers in size 10?"
2. **Browse catalog**: "Show me your best sellers"
3. **Get details**: "Tell me about this product"
4. **Check availability**: "Is this in stock?"
5. **Place orders**: "I'll take 2 of these"

<Info>
  Cosmo automatically sends product images, prices, and links when customers
  ask.
</Info>

## Product Sync

### What Syncs from Shopify

* Product name, description, price
* Images and variants (size, color, etc.)
* Inventory levels
* Categories and collections
* Product status (active/inactive)

### Sync Frequency

* **Auto-sync**: Every 15 minutes
* **Manual sync**: Click "Sync Now" in Products page
* **Real-time updates**: Inventory changes sync within 5 minutes

## Troubleshooting

**Products not syncing?**

* Verify Shopify connection in Settings
* Check products are published (not drafts)
* Wait 15 minutes for auto-sync
* Try manual sync

**Inventory not updating?**

* Check Shopify inventory tracking is enabled
* Verify API permissions include inventory read/write
* Wait 5-10 minutes for sync