Introduction
The Cosmo AI dashboard is your central hub for managing customer conversations, AI knowledge, marketing campaigns, and business operations. This guide provides an overview of all available features.Main Navigation
The dashboard includes the following main sections:Inbox
View and manage all customer conversations
AI
Manage your AI’s knowledge and behavior
Campaigns
Create and manage marketing campaigns
Analytics
Monitor performance and business metrics
Products
Manage your product catalog
Orders
Track and manage customer orders
Tickets
Handle support escalations
Settings
Configure your account and integrations
Quick Actions
Common tasks you can perform from the dashboard:- Respond to customers: Click any conversation in the Inbox to view and reply
- Add knowledge: Navigate to AI > Knowledge to add new FAQs or documents
- Launch campaigns: Go to Campaigns to create and send bulk messages
- View analytics: Check Analytics for real-time performance metrics
- Manage products: Update your catalog in the Products section (commerce only)
- Handle tickets: Address support escalations in the Tickets section
Dashboard Layout
Header
- Account switcher: Switch between multiple merchant accounts if you have access
- Notifications: View support tickets and system notifications
- Theme toggle: Switch between light and dark mode
- Profile menu: Access settings and logout
Main Content Area
Each feature has its own dedicated interface optimized for its specific workflow.Feature Availability
Some features are only available for specific business types:| Feature | All Businesses | Commerce Only |
|---|---|---|
| Inbox | ✅ | ✅ |
| AI Knowledge | ✅ | ✅ |
| Campaigns | ✅ | ✅ |
| Analytics | ✅ | ✅ |
| Products | ❌ | ✅ |
| Orders | ❌ | ✅ |
| Tickets | ✅ | ✅ |
| Settings | ✅ | ✅ |
Commerce features (Products, Orders) are only available if you have a Shopify
integration or commerce backend configured.
Mobile Experience
The Cosmo dashboard is fully responsive and works on mobile devices with:- Touch-optimized interfaces
- Swipe gestures for navigation
- Mobile-specific layouts for conversations and campaigns
- Full feature parity with desktop