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What It Is

Train Cosmo to answer customer questions by uploading business info and FAQs. Cosmo automatically learns over time—unanswered questions appear here so you can add responses and reduce future escalations.

Knowledge Base

Upload business docs, policies, and product info

Unanswered Questions

Questions Cosmo couldn’t answer—add responses to improve

Customization

Set AI tone, personality, and behavior

Test Cosmo

Test your AI before going live

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Adding Knowledge

Paste Text

Copy and paste your business information

Upload Files

Upload documents and files

Import Website

Import content from your website

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Paste Text

1

Go to AI Hub

Navigate to AI → Knowledge
2

Add Document

Click + Add Knowledge and paste your content
3

Save

Give it a title and save

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Upload Files

1

Go to AI Hub

Navigate to AI → Knowledge
2

Upload Document

Click + Add Knowledge → Upload File
3

Select File

Choose PDF, DOCX, TXT, or other supported formats
4

Process

Cosmo will extract and process the content automatically

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Import Website

1

Go to AI Hub

Navigate to AI → Knowledge
2

Import Website

Click + Add Knowledge → Import Website
3

Enter URL

Provide your website URL
4

Crawl & Import

Cosmo will crawl and import relevant content

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What to Add

Add information customers commonly ask about:
CategoryExamples
Business InfoHours, location, contact details
Products/ServicesFeatures, pricing, availability
PoliciesShipping, returns, refunds, privacy
SupportHow-to guides, troubleshooting
Write in plain language—Cosmo uses this to generate natural responses.

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Unanswered Questions (Auto-Learning)

How it works: When customers ask questions Cosmo can’t answer, they automatically appear in your Unanswered Questions list.
1

Check Weekly

Review new unanswered questions in the AI Hub
2

Add Answers

Click on a question and provide the answer
3

Cosmo Learns

Next time a customer asks, Cosmo knows the answer
The more you answer, the smarter Cosmo gets. This is the fastest way to improve AI performance and reduce escalations.

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Customize AI Behavior

Set how Cosmo communicates:
  • Tone: Professional, casual, friendly
  • Response length: Short vs detailed
  • Escalation: When to route to live agents
  • Language: Primary language and localization

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Test Before Launch

Use Test Cosmo to verify responses:
  1. Open Test Cosmo tab
  2. Ask questions as a customer would
  3. Check if responses are accurate
  4. Update knowledge if needed
  5. Re-test
Share test links with your team to gather feedback before going live.

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Quick Tips

Check your unanswered list regularly. Each answer makes Cosmo smarter and reduces future escalations.
Add 20-30 of your most common customer questions before launching.
Update knowledge when policies change or new products launch.