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E-commerce feature: This requires Shopify integration. If you’re only using Cosmo for customer service, skip this page.

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What It Is

Sync your product catalog so customers can browse, search, and purchase products directly in WhatsApp or Instagram chat.

Auto-Sync

Products automatically sync from Shopify

Search & Browse

Customers can search and ask about products

Real-Time Inventory

Stock levels update automatically

AI Recommendations

Cosmo suggests relevant products

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Setup

1

Connect Shopify

Link your Shopify store in Settings → Integrations
2

Auto-Sync Products

Products sync automatically (takes 5-10 minutes)
3

Verify

Check products appear in Products page

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How Customers Use It

Customers can:
  1. Ask about products: “Do you have blue sneakers in size 10?”
  2. Browse catalog: “Show me your best sellers”
  3. Get details: “Tell me about this product”
  4. Check availability: “Is this in stock?”
  5. Place orders: “I’ll take 2 of these”
Cosmo automatically sends product images, prices, and links when customers ask.

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Product Sync

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What Syncs from Shopify

  • Product name, description, price
  • Images and variants (size, color, etc.)
  • Inventory levels
  • Categories and collections
  • Product status (active/inactive)

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Sync Frequency

  • Auto-sync: Every 15 minutes
  • Manual sync: Click “Sync Now” in Products page
  • Real-time updates: Inventory changes sync within 5 minutes

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Troubleshooting

Products not syncing?
  • Verify Shopify connection in Settings
  • Check products are published (not drafts)
  • Wait 15 minutes for auto-sync
  • Try manual sync
Inventory not updating?
  • Check Shopify inventory tracking is enabled
  • Verify API permissions include inventory read/write
  • Wait 5-10 minutes for sync