E-commerce feature: This requires Shopify integration. If you’re only
using Cosmo for customer service, skip this page.
What It Is
View and manage customer orders placed through WhatsApp or Instagram chat. Orders sync automatically with Shopify.Chat-to-Purchase
Customers place orders directly in chat
Order Tracking
Automatic shipment tracking updates
Two-Way Sync
Orders sync between Cosmo and Shopify
Status Updates
Auto-notify customers of order updates
How It Works
1
Customer Browses
Customer asks about products in chat
2
Cosmo Assists
AI shows products, answers questions, recommends items
3
Customer Orders
“I’ll take 2” → Cosmo collects payment and shipping info
4
Order Created
Order automatically created in both Cosmo and Shopify
5
Auto-Updates
Customer gets automatic updates on shipping and delivery
Viewing Orders
Navigate to Orders to see:| Field | What It Shows |
|---|---|
| Order Number | Unique order ID |
| Customer | Name and contact |
| Status | Processing, Shipped, Delivered, Cancelled |
| Total | Order amount |
| Date | When order was placed |
| Items | Products ordered |
Order Status
Orders automatically sync between Cosmo and Shopify:- Pending: Payment processing
- Confirmed: Payment received, preparing to ship
- Shipped: Package in transit (includes tracking)
- Delivered: Customer received order
- Cancelled: Order cancelled (refund processed)
When you update order status in Shopify, customers automatically get notified
via WhatsApp/Instagram.
Customer Notifications
Automatic messages sent when:- Order is confirmed
- Order ships (includes tracking link)
- Order is out for delivery
- Order is delivered
- Order is cancelled or refunded
Troubleshooting
Orders not appearing?- Check Shopify connection in Settings
- Verify order write permissions are enabled
- Wait 5-10 minutes for sync
- Check 24-hour messaging window (WhatsApp)
- Verify notification settings in Settings
- Confirm customer phone number is correct
- Check API permissions
- Verify products exist in Shopify
- Review error logs in Settings