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Optional integration: Only needed if you want customers to browse and purchase products via chat. Skip this if you’re using Cosmo purely for customer service.

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What It Does

Two-way sync between Shopify and Cosmo:
  • Products automatically sync to Cosmo
  • Inventory updates in real-time
  • Orders placed via chat create in Shopify
  • Order updates notify customers automatically

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Setup

1

Go to Settings

Navigate to Settings → Integrations in Cosmo
2

Click Shopify

Select Shopify integration card
3

Enter Store URL

Your Shopify domain (e.g., mystore.myshopify.com)
4

Authorize

Grant permissions for products, inventory, and orders
5

Wait for Sync

Products sync automatically (10-15 minutes for first sync)
After first sync, products and inventory update every 15 minutes automatically.

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What Syncs

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From Shopify to Cosmo

  • Products: Name, description, price, images
  • Variants: Size, color, style options
  • Inventory: Real-time stock levels
  • Categories: Collections and product types
  • Status: Active, draft, archived

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From Cosmo to Shopify

  • Orders: Customer, items, totals
  • Customer info: Name, phone, address
  • Order status: Fulfillment and shipping updates

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How Customers Shop

  1. Browse: “Show me your products”
  2. Search: “Do you have blue sneakers?”
  3. Ask questions: “Is this in stock in size 10?”
  4. Purchase: “I’ll take 2 of these”
  5. Track: “Where’s my order?” (auto-provides tracking)
Cosmo sends product images, prices, and buy buttons automatically when customers ask.

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Order Management

Orders placed via chat:
  • ✅ Automatically created in Shopify
  • ✅ Show in Shopify Orders dashboard
  • ✅ Process fulfillment normally in Shopify
  • ✅ Customer gets automatic updates via WhatsApp/Instagram

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Sync Frequency

  • Products: Every 15 minutes
  • Inventory: Every 5 minutes
  • Orders: Instant (real-time)
  • Manual sync: Click “Sync Now” in Settings

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Requirements

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Shopify Plan

  • Any paid Shopify plan (Basic, Shopify, Advanced, Plus)
  • Shopify Lite not supported (no storefront API)

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Permissions Needed

Cosmo needs access to:
  • Read products
  • Read and write inventory
  • Read and write orders
  • Read customer data

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Troubleshooting

Product Sync Issues

Products not syncing from Shopify

Order Issues

Orders not creating in Shopify

Inventory Issues

Inventory not updating

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Product Sync Issues

Products not syncing?
  • Verify Shopify connection in Settings
  • Check products are published (not drafts)
  • Wait 15 minutes for auto-sync
  • Try manual sync

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Order Issues

Orders not creating in Shopify?
  • Check order write permissions
  • Verify products exist and are active
  • Review API connection status
  • Check Shopify status page

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Inventory Issues

Inventory not updating?
  • Confirm inventory tracking enabled in Shopify
  • Check Shopify locations are configured
  • Wait 5-10 minutes for sync
Need Help? Contact our team: [email protected] Book a demo: https://cal.com/meetcosmo/cosmo-intro