AI-Powered Customer Service for WhatsApp & Instagram
Cosmo AI automates customer support across WhatsApp and Instagram with intelligent AI that learns from every conversation. Deliver instant, accurate responses 24/7 while seamlessly escalating to your team when needed.24/7 AI Support
Instant responses to customer questions, any time
Learns Over Time
Continuously improves from unanswered questions
Smart Escalation
Routes to live agents when AI needs help
How It Works
1
Connect Your Channels
Link WhatsApp Business or Instagram in one click
2
Upload Your Knowledge
Add business FAQs, policies, and documentation
3
AI Handles Support
Cosmo responds instantly to customer questions 24/7
4
You Handle Escalations
Get notified when live agent help is needed—respond quickly for best results
Customer Service Features
AI Knowledge Hub
Upload FAQs and docs. Cosmo learns from every unanswered question and
continuously improves its responses over time.
Tickets
Live Agent Escalation - When Cosmo can’t find an answer in your docs, you’re
instantly notified. Respond ASAP to maintain great customer experience.
Unified Inbox
View all WhatsApp and Instagram conversations in one place with full context
and history.
Bulk Campaigns
Send personalized marketing messages to thousands with 98% open rates.
Analytics Dashboard
Track response times, resolution rates, and AI performance in real-time.
Multi-Channel Support
Connect WhatsApp Business and Instagram Direct Messages from one dashboard.
How AI Learning Works: When customers ask questions that Cosmo can’t
answer, they’re automatically added to your AI Knowledge Hub as unanswered
questions. Review and answer these regularly—each answer makes Cosmo smarter
and reduces future escalations.
E-Commerce Integration (Optional)
Add conversational commerce to your customer service with Shopify integration.Shopify Integration
Two-way sync with your Shopify store—products, inventory, and orders
automatically stay in sync.
Product Catalog
Customers can browse, search, and ask about products directly in chat with
AI assistance.
Order Management
Place orders via chat, track shipments, and handle order questions
automatically.
E-commerce is optional. Many businesses use Cosmo purely for customer
service without any product integration.
Best Practices for Success
Respond to Escalations Quickly
Respond to Escalations Quickly
When Cosmo escalates a conversation (because the answer isn’t in your docs),
respond as soon as possible. Fast responses maintain customer trust and
satisfaction.
Review Unanswered Questions Regularly
Review Unanswered Questions Regularly
Check your AI Knowledge Hub weekly for new unanswered questions. Adding
answers makes Cosmo smarter and reduces future escalations.
Keep Your Knowledge Base Updated
Keep Your Knowledge Base Updated
Update FAQs when business policies change. Accurate information = fewer
escalations and happier customers.