Available Integrations
WhatsApp Business
Official WhatsApp Business API for customer messaging
Instagram Direct
Manage Instagram DMs and Story replies
Shopify
E-commerce integration (optional) for chat-based shopping
Messaging Channels
WhatsApp Business
98% open rate vs 20% for email- Official Business API integration
- 2 billion users worldwide
- Rich media support (images, videos, docs)
- Interactive buttons and lists
- Automated and manual messaging
Instagram Direct Messages
High engagement for visual brands- Business and Creator accounts
- DMs and Story replies
- Image and video sharing
- Young demographic reach
- Automated responses
E-Commerce (Optional)
Shopify Integration
Conversational commerce via chat- Two-way product and order sync
- Real-time inventory updates
- Customers browse and buy in chat
- Automatic order notifications
- Works with any Shopify plan
Shopify is optional. Many businesses use Cosmo purely for customer service
without any e-commerce features.
Setup Priority
1
Required: Messaging Channel
Connect WhatsApp or Instagram (or both) first
2
Optional: E-Commerce
Add Shopify if you want chat-based shopping
3
Configure AI
Upload knowledge base and test AI responses
4
Go Live
Start receiving and responding to customer messages
Coming Soon
We’re constantly adding integrations:Telegram
Popular in international markets
Facebook Messenger
Extend to Messenger conversations
Email Integration
Unified inbox with email support
WooCommerce
WordPress e-commerce platform
Stripe
Direct payment processing
Zapier
Connect 5,000+ apps
Want a specific integration? Let us know!
Integration Support
Need help with setup?Documentation
Detailed setup guides for each platform
Support Team
Contact us for integration assistance
Book a Demo
Schedule a personalized walkthrough
Video Tutorials
Watch step-by-step setup videos (coming soon)